The syndic’s role is to ensure that members of the Order comply with the provisions of the Professional Code, the Code of ethics and the Order’s regulations.
Lodge a complaint
Anyone who wishes to lodge a complaint against a member of the Order may do so by addressing the syndic, which has the power to investigate a professional’s conduct. Following its investigation, the syndic may seize the disciplinary committee by way of a complaint, if relevant.
The syndic may also receive applications for conciliation in cases where clients have a dispute with a member of the Order concerning the amount of an account for professional services, whether it has been paid or not. For unpaid accounts, clients may file a written application for conciliation with the syndic, provided that the member has not instituted proceedings to recover the account. For accounts paid in full or in part, clients may file a written application for conciliation with the syndic within 45 days of the receipt of the account
Michelle Gosselin, Certified Translator, is the Syndic of the Order and Andy Noroozi, Lawyer, Certified Translator, Certified Interpreter, LL.M. Tax, is the Assistant Syndic.
Follow these steps:
- Check whether the professional who you hired is a member of the Order on the website or phone us at 514-845-4411 or 1-800-265-4815, extension 1221.
- Contact the office of the syndic directly to request that an investigation be opened. It is recommended that you submit your request for an investigation to the syndic in writing (mail or email), including the reasons for which you are lodging a complaint against a member and all relevant supporting documents.
- The office of the syndic will contact you once your request is received.
Contact the office of the syndic
Michelle Gosselin, Certified Translator, Syndic