Declaration of services for the public
To fulfill its mandate, OTTIAQ ensures that its members provide the public with quality services and maintain their skills throughout their careers.
To do so, OTTIAQ:
- Establishes requirements for entry to the profession.
- Assesses the professional training and skills of candidates to the profession.
- Issues licences and authorizations to practise.
- Supervises member practices and takes action in the event of competency issues.
- Helps members upgrade and develop their skills, namely by offering continuing education.
- Oversees and supports the development of professional practices by issuing professional opinions, practice guides, standards of practice, and guidelines.
- Verifies member compliance with the standards of practice, regulations, and legislation in effect, particularly concerning ethics and professional conduct.
- Monitors the misuse of titles and prosecutes offenders.
- Receives and handles public inquiry requests.
Public recourse
Quebec’s professional system offers different types of recourse to protect the public and guarantee professional competence.
Disciplinary action
Anyone can seek recourse if they believe that a professional has engaged in misconduct or failed in their ethical duties or professional obligations (e.g., objectivity, integrity, dignity).
Recourse regarding professional fees
An individual can also seek recourse regarding a professional’s fees.
Recourse regarding professional liability
An individual can seek recourse in the event of misconduct, negligence, imprudence or ineptitude by an OTTIAQ member with regard to the performance of their professional activities, whether in terms of language transfer, instruction, supervision or advice.
Candidate recourse
When a decision is made regarding a candidate to the profession, OTTIAQ informs them of the types of recourse available to them.
Commitments regarding quality of service
In the course of its activities, OTTIAQ makes the following commitments:
- OTTIAQ will respond courteously, diligently, promptly and fairly to all requests from members and from the public.
- All information received by OTTIAQ will be kept confidential and disclosed only where permitted by law.
- OTTIAQ’s website and publications will be kept up to date.
Commitments regarding the handling of requests
- All written requests received by email, mail or fax will be acknowledged within two business days.
- All requests for inquiry, conciliation or arbitration will be forwarded to the appropriate contact person within two business days.
- All requests for inquiry, conciliation or arbitration will be handled objectively and impartially.
- All inquiries brought to the syndic will be concluded in a timely manner.